How to change the records status from "Requested" to "Received" and "Not Available".

Navigate to the Medical Treatment Tab in the open case.

Scroll down to the provider whose records status you want to update.

Click the dropdown arrow at the end of the desired provider’s row.

Select the desired records status from the drop-down menu: Records Requested, Records Received, or Records N/A.

The records status under the health provider will change to the status you have selected and today’s date. It will also appear on the Home Tab of the case.