Here is how to edit or assign workers on a case.
Navigate to any tab in the open case.
Click on the drop-down arrow next to the case status.
Select Edit Assignments from the drop-down menu.
A pop-up window will appear.
Change the new worker by choosing the name from the corresponding drop-down menus.
Click Save.
To see the new assignments, go to the Home Tab of the case to view all the workers.
All newly assigned workers will automatically receive a notification that they have been assigned to the case. If workers were removed from a case, they will not be notified.
TIP: To edit workers quickly from any case, click “a” on your keyboard. This will open the Edit Assignments window.