How to save a note draft, this can be helpful for long notes or if a call or client comes in mid-note.
Navigate to the case you need to add a note to.
Click on the dark green arrow next to the case status and select Add Note or type the letter N on your keyboard.
The Add Note pop-up will appear.
Enter in the note.
Click Save As Draft.
The Note Draft can be accessed in the Note Drafts Management Screen.
To publish a note, select Publish and it will be saved to the corresponding case.