Select the + icon to create a new case.

Select a grade from the Case Grade drop-down menu.

Add a Case Grade Reason. This is a required field when selecting a case grade.

Select Save to create the new case along with its case grade.

The requested case grade will be sent to the Case Grade Requests Management screen for approval.

Open the existing case and select the green drop-down arrow menu.

Select Edit Case Grade.

A pop-up window will appear.

Select the Grade and enter a Reason.

Select Request.

The requested case grade will be sent to the Case Grade Requests Management screen for approval.