If a worker is assigned to a case and not receiving SMS text notifications, verify the worker's role has been added to the Client Texts option under Account Settings.
NOTE: This can only be done by a Firm Administrator or someone with the permission of Administration Settings Page Access
Navigate to the
Icon in the top right corner of your account.Select Account Settings.
Click the Settings header.
A pop-up window will appear.
Click into Client Text field to add additional worker roles for client text notifications.
Select Save.
Any worker assigned to a case in those worker roles will receive text notifications.