If a worker is assigned to a case and not receiving SMS text notifications, verify the worker's role has been added to the Client Texts option under Account Settings.

NOTE: This can only be done by a Firm Administrator or someone with the permission of Administration Settings Page Access

Navigate to the

Icon in the top right corner of your account.

Select Account Settings.

Click the Settings header.

A pop-up window will appear.

Click into Client Text field to add additional worker roles for client text notifications.

Select Save.

Any worker assigned to a case in those worker roles will receive text notifications.