Troubleshooting Login Issues
If you are having trouble logging into 8am CasePeer, review the common scenarios and step-by-step solutions below to regain access to your account.
1. "Username/Password Not Found" Error
If you receive an error stating that your username or password was not found, check the following details:
Verify Username Formatting: Ensure your username is spelled correctly. Usernames in CasePeer are case-sensitive.
Username vs. Email: In most cases, your CasePeer username is not your email address. Be sure you are entering your dedicated username.
Confirm Your Details: If you forgot your username, contact your Firm Admin or reach out to CasePeer Support to confirm your exact username.
Reset Your Password:
Firm Admin: Your Firm Admin can reset your password for you
CasePeer Support: CasePeer Support can also assist in triggering a password reset if your Firm Admin is unavailable.
2. Two-Factor Authentication (2FA) Issues
If you are locked out due to a lost device, updated phone number, or 2FA code issue:
Reset Two-Factor Authentication: Ask your Firm Admin to reset your 2FA settings.
Once your Firm Admin resets your Two-Factor Authentication, log in as normal. You will be prompted to add your email address or phone number to start receiving verification codes again.
3. "Maximum Authentication Attempts Have Been Exceeded"
If you see the message:
"Maximum authentication attempts have been exceeded. Please wait 10 minutes to try again."
Next Steps: Wait at least 10 full minutes without attempting to log in. Once the 10 minutes have passed, try logging in again with your verified credentials.
Still Need Help?
If you continue to experience login issues after following these steps, please reach out to 8am CasePeer Support for further assistance.