Navigate to the case.
Select the dark green drop-down on the right-hand side.
Select Make Lead Case.
The critical case will be updated to Lead Case.
Filter the Open Cases Report by using the View Only Lead Cases checkbox.
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This Font Software is licensed under the SIL Open Font License, Version 1.1.Copyright (c) 2023, Intercom, Inc. (legal@intercom.io) with Reserved Font Name "Inter".
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