Notification System Changes in 8am CasePeer
The notification system in CasePeer has recently been updated to use a red dot instead of numerical counters. This change aims to simplify the display while ensuring users remain informed about new or pending items in their account. Below is an explanation of how this new feature functions, along with instructions on how to manage notifications effectively.
How the Red Dot Notification Works
The red dot notification appears in the following scenarios:
Unread Messages in Your Inbox: The red dot signals that there is at least one unread message in your inbox. Instead of showing the precise number of unread messages, the app highlights their presence with the dot.
Assignments in the Mail Review Center: If a task or item has been assigned to you in the Mail Review Center, the red notification dot will appear as a visual alert.
This notification change is part of a recent update designed to streamline user interaction with alerts. The red dot indicates a need for attention but does not display the exact count of pending items.
Resolving Red Dot Notifications
If you notice a red dot but are unsure of its cause, here are the steps to address it:
Navigate to your inbox and check for unread messages. Ensure all messages have been marked as "read."
If the red dot persists, check the Mail Review Center to see if any items have been assigned to you.
After marking items or messages as read, refresh the screen or navigate to another page. Upon doing so, the red dot should disappear.
Dashboard Integration
The Dashboard includes a convenient link labeled "New Unread Messages," which provides direct access to the Message Center. This feature ensures that you can quickly view and manage unread messages or assignments.
Frequently Asked Questions
Why doesn’t the app show the number of unread messages anymore? The notification system now focuses on highlighting the presence of items requiring your attention rather than the quantity. This decision was made as part of the app’s recent update.
What if I see a red dot but have no unread messages? Ensure you have checked both your inbox and the Mail Review Center for any pending assignments. Refreshing the app may also resolve the issue.
The transition from numerical counters to red dot notifications simplifies the way notifications are presented in the 8am app. By marking messages as read and refreshing the app, users can easily manage and resolve these notifications. For further assistance, the Dashboard provides tools to access and organize messages efficiently.