Step 1: Test the Calendar Sync
Create a new test event in your CasePeer calendar and assign yourself as a worker on the event.
2. Wait up to 5 minutes and check if the event appears on your external calendar.
Example of a CasePeer event in Google Calendar:
Alternative Test:
You can also try re-saving an existing event in CasePeer. If the event then appears on your external calendar, this indicates that the sync connection is working.
Step 2: If the Test Event Syncs Successfully
If the test event appears on your external calendar:
Our IT team can run a script to sync all previously created events.
Please reach out to support@casepeer.com for assistance
Important: The sync script can take up to 24 hours to complete, depending on how many events need to be copied
NOTE: Do not disconnect or resync your calendar during this 24-hour period, as doing so will cancel the process.
Step 3: If the Test Event Does NOT Sync
If your test event does not appear on the external calendar, please follow these steps:
Verify your calendar connection:
Go to your CasePeer Profile Settings and ensure your external calendar is still connected
Confirm that all event types are selected to sync
Check for recent email provider changes:
If your firm recently switched email providers, CasePeer may still be linked to the previous calendar connection.
In this case, please contact support@cronofy.com and include:
The email address of the user experiencing the issue
A brief description of the problem
Even if you’ve tried this before, please do it again.
Use an incognito/private browser window so you’re required to log in again
This is different from simply resetting your calendar connection in your profile
Delete and relink the CasePeer calendar:
In Outlook or Google Calendar, delete the existing “CasePeer” calendar and reconnect it through your CasePeer profile.
Example of deleting the CasePeer calendar in Google Calendar:
This helps reset the integration in case of duplicate calendar conflicts
Confirm you’re logged into the correct account:
Ensure you are using the same account that’s connected to your external calendar
For Outlook users:
If syncing through Outlook doesn’t work, try connecting via Office 365 or Exchange
If your Outlook calendar shows “G Suite” at the top, you may actually be using Google Calendar—please follow the Google connection steps instead
Verify calendar permissions:
Make sure the CasePeer calendar has read/write access in your external calendar’s account settings
Your IT administrator may need to adjust these permissions
Check for duplicate calendar names (Outlook/Office users):
If you receive an “Our team has been notified” error, check if there’s another “CasePeer Calendar” listed under Shared/Other People’s Calendars
Try renaming the duplicate calendar and attempt to sync again
Step 4: Still Not Syncing?
If the test event still does not appear after completing all troubleshooting steps:
Contact support@cronofy.com with the user’s email and a description of the issue.
If the calendar was able to connect but syncing still fails, please delete or rename the external “CasePeer Calendar” in Outlook, then disconnect and relink it in CasePeer. This helps prevent duplicate calendar conflicts within Cronofy’s integration system.