How to use the Rob Levine Legal Solutions (previously Records on Time) integration to request records.
Navigate to the Medical Treatment Tab of the case.
Locate the provider you would like to request records from.
Click the dropdown arrow in line with that provider and click the Rob Levine Legal Solutions (RLLS) option.
Select the type of request, Records Request or Billing Request.
A pop-up window will appear.
Add dates of service, rush order, and order affidavit.
Add notes to the provider in the Notes to Provider field.
Add notes to Rob Levine Legal Solutions (RLLS) to the Comments field.
Click Submit.
Rob Levine Legal Solutions (RLLS) will begin processing the request and the record status will show as Requested with the date in orange.
Once RLLS obtains the records, they will automatically be uploaded to the Documents Tab of the case and a case expense will automatically show on the Cost Tab of the case.
The order status on the provider will update to Received in green.