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Create a New Case Using Zapier

This Zap example will connect a Google Sheets Spreadsheet to CASEpeer. In this example, the trigger is a new row added in a Google Spreadsheet and the action is a new case created in CASEpeer.

Updated over 2 weeks ago

NOTE: To use this Zap, a firm administrator must activate the Zapier Integration and turn on Leads in Account Settings.

  • Navigate to Zapier and log in.

  • Click Create Zap in the left-hand toolbar.

  • Name the Zap.

  • Search and select the app where the Trigger Event will take place. This example uses Google Sheets.

  • Choose the Trigger Event and click Continue. This example uses a New or Updated Spreadsheet Row.

  • Connect the Google Sheets Account and click Continue.

  • Navigate to Google Sheets and create the spreadsheet with Sample Data to test.

  • Choose the Existing Spreadsheet from Google Sheets.

  • Select which Sheet Zapier will be connected to and click Continue.

  • Select the Google Sheets Spreadsheet record that you will use to map your CASEpeer fields.

  • Click Test Trigger and click Continue after a successful test.

  • Search and select the app where the Action Event will take place. This example uses CASEpeer.

  • Choose the Action Event and click Continue. Select Create Case.

  • Connect the CASEpeer Account and click Continue.

NOTE: Use an intermediate search step to find the case type ID:

  • Click the + to Add Step

  • Search and select the App where the Action Event will take place. Select CASEpeer.

  • Choose the Action Event and click Continue. Select Case Type Search.

  • Click + to bring in the case type example from your Google Sheets Spreadsheet.

  • Select Test Step.

  • Select Continue.

  • Match the Corresponding Fields from the Google Spreadsheet to the CASEpeer Lead Fields. Some fields will be optional.

  • Below is an example of the matched fields.

  • Once all fields have been matched, click Continue.

  • Click Test & Continue.

  • Click Publish after a successful test.

  • A confirmation message will appear once the Zap has been successfully turned on.


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